This means that the person failed to read directions during sign up and did not click the final CONFIRM MY ENTRIES button at step 5 of the process.
You can ask the person to go back through their online registration and do all of the steps (so that they see payment options and receive an email with their entries) .... or technically you could do it for them by using the PROXY MEMBERSHIP SIGNUP tool. This link is shown to admins when logged into the regular website.
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